Frequently Asked Questions (FAQs)

Simply browse or search our website to find the products you need, then click 'Add to Cart' to build your order.

You can keep adding items until you're ready to check out. When you're set, click the cart icon in the top right corner to view your items, then select 'Checkout' to move through delivery and payment options.

On the Checkout page, you can adjust quantities or remove items by clicking 'Edit' in the 'Your Order' panel.

No, you can place an order directly through the Action Equipment website without creating or signing into an account.

Yes, absolutely. You can phone or email your nearest Action Equipment store using the contact details at the top of our website.

Alternatively, you can submit an order online by selecting Direct Credit as your payment method and adding a note asking us to contact you. The order won't be finalised without payment, so there's no risk of it being processed before you've had a chance to speak with us.

If you need to make a change or cancel your order, please phone or email us (website@actionequipment.co.nz) as soon as possible.

Once you receive a shipping confirmation email, we're no longer able to make changes or cancel the order.

If your selected store doesn't have the item in stock, we'll do our best to fill (or part-fill) your order from another Action Equipment store.

For click-and-collect orders, we can transfer stock from another store to your chosen collection location.

If needed, we'll order the item from our suppliers and arrange delivery directly to you where possible to avoid further delays.

If we can't source the item within a day or two, we'll be in touch to discuss suitable alternatives or arrange a refund for any unavailable products.

Yes, you'll receive an immediate confirmation once your order is placed, including details of your payment (or payment required if you've selected direct credit).

We'll also send a follow-up email once your order has been shipped or is ready for collection.

Yes, unless stated otherwise, all prices on the Action Equipment website include GST.

Your tax invoice will provide a full breakdown of net pricing, freight, and GST.

Yes, you can order many spare parts directly through our website, and we're continually expanding the range available online. You can browse parts within each product category or use the site-wide search function.

If you can't find what you need, you can submit a request via our Parts Request page. Providing as much detail as possible, including make, model, year, part description, and photos or IPL references - will help us identify the correct part more quickly.

Many of our products are designed for commercial use, typically the higher-end options within each category. These will usually be clearly identified in the product description and may be labelled "Professional: Extreme Duty" on the product page.

If you're unsure whether a product is suitable for your needs, feel free to get in touch, we're happy to help.

We accept a range of payment options online, including credit card (Visa and MasterCard), deferred payment services like Afterpay and Zip, as well as direct credit to our bank account.

Yes, your payment details are completely secure. We use Verifone for encrypted payment processing, and your credit card information is never stored or accessible by anyone at Action Equipment.

If you choose to pay via Afterpay or Zip, you'll be redirected to their secure platforms to complete your payment. We don't see or store any of your payment details - only whether the transaction has been approved or declined.

If you're interested in using one of our long-term finance options, the best approach is to contact us directly. We can talk you through the available options, terms, and help you arrange a payment solution that works for you.

Yes, Action Equipment vouchers can be used during checkout. Simply enter the voucher code in the 'Coupon Code' box on the Checkout page and click 'Update Order' to apply it.

Please note that only one voucher can be used per order, and the total order value must be equal to or greater than the voucher amount. Vouchers can't be partially redeemed.

Yes, we can arrange delivery to any physical address within New Zealand.

Once your order has been shipped, you can generally expect delivery within 48-72 hours, depending on your location and the courier or freight service.

Yes, we regularly deliver to rural addresses. Many customers have existing arrangements with their local courier drivers, which can help make delivery even smoother.

Yes, larger or heavier items are sent via freight rather than standard courier services, so delivery may take slightly longer.

If you'd like your order delivered on a specific date or within a certain timeframe, you can leave a note at checkout. We'll do our best to accommodate your request, although final delivery timing will depend on the courier or freight schedules in your area.

If you're not home at the time of delivery, the driver will typically leave a calling card with instructions on how to arrange a redelivery at a time that suits you.

In some areas, you may also have specific arrangements in place with your local courier.

In-stock items are usually dispatched on the same or next business day. Larger items that require specialised freight will be sent as soon as possible.

From the point your order is shipped, delivery is typically within 48-72 hours.

No, all deliveries must be sent to a physical street address, as we're unable to deliver to PO Boxes.

No, the courier and freight services we use do not provide unpacking or installation.